# Zowie Documentation > Welcome to the Zowie Docs. You'll find comprehensive guides and documentation to help you start working with Zowie as quickly as possible, as well as support if you get stuck. Let's jump right in! ## Guides: AI AGENT (GenAI) - [Introduction to AI Agent](https://docs.zowie.ai/docs/introduction.md) - [Onboarding guide](https://docs.zowie.ai/docs/onboarding.md) - [Automation flow](https://docs.zowie.ai/docs/introduction-to-automation-flow.md) - [Onboarding tutorials](https://docs.zowie.ai/docs/onboarding-tutorials-to-ai-agent.md) - Setting up - [Moments](https://docs.zowie.ai/docs/moments.md): Moments are predefined, structured scenarios that control how your AI Agent responds to users in the most important parts of a conversation. Each Moment is tied to a specific trigger - moment in the… - [Interaction Setup](https://docs.zowie.ai/docs/interaction-setup.md): Interaction Setup is what runs at the very start of an interaction, before the AI Agent begins reasoning about the customer's message. It's the process that decides whether to collect GDPR consent,… - [Persona](https://docs.zowie.ai/docs/introduction-to-personas-in-zowie.md) - [Persona Evaluation](https://docs.zowie.ai/docs/persona-evaluation.md): Persona Evaluation is an automated quality check that reviews your configuration — Business Context, Tone of Voice, and Guidances. It ensures that the Persona guiding your AI Agent is clear,… - [Handoffs / Transfers](https://docs.zowie.ai/docs/introduction-to-handovers-of-tickets-to-human-agents.md) - [Gorgias live chat transfer](https://docs.zowie.ai/docs/connecting-handover-to-gorgias.md): Zowie can transfer chat from the AI Agent to a human agent workin in Gorgias. - [Knowledge](https://docs.zowie.ai/docs/knowledge.md) - [Importing Knowledge](https://docs.zowie.ai/docs/importing-knowledge.md) - [Best practices](https://docs.zowie.ai/docs/best-practices.md) - [Process automation](https://docs.zowie.ai/docs/process-automation.md) - [Data Types](https://docs.zowie.ai/docs/data-models-in-zowie-decision-engine.md) - [Building Blocks](https://docs.zowie.ai/docs/building-blocks-in-zowie-decision-engine.md) - [Build Your First Process](https://docs.zowie.ai/docs/building-your-process-automation-using-zowie-decision-engine.md) - [Processes AI Assistant](https://docs.zowie.ai/docs/processes-ai-assistant.md) - [Process Gallery](https://docs.zowie.ai/docs/process-gallery.md) - [Zowie External Agents](https://docs.zowie.ai/docs/zowie-external-agents.md) - [Custom Visual Aids](https://docs.zowie.ai/docs/custom-visual-aids.md) - [Localisation](https://docs.zowie.ai/docs/locaisation.md) - [Languages](https://docs.zowie.ai/docs/zowie-multi-language-support-technical-implementation-guide.md) - [Segmentation](https://docs.zowie.ai/docs/customer-segmentation-in-zowie-ai-agent-setup-and-best-practices.md) - [Regions](https://docs.zowie.ai/docs/regions-product-complete-setup-optimization-guide.md) - [Glossary ](https://docs.zowie.ai/docs/glossary.md): The Glossary is a dedicated configuration tool that ensures your AI Agent uses the right vocabulary across regions and languages. By defining a glossary, you guarantee consistent translations,… - [Deployment](https://docs.zowie.ai/docs/configuring-and-deploying-ai-agents-across-multiple-communication-channels.md) - [Zowie Widget](https://docs.zowie.ai/docs/widget.md): The Widget is Zowie’s flagship customer communication platform, embedded directly on your website for both desktop and mobile users. It replaces the **Legacy Widget** with a modern, fast, and highly… - [Zowie Widget SDK](https://docs.zowie.ai/docs/introduction-to-zowie-sdks.md) - [Legacy Widget](https://docs.zowie.ai/docs/zowie-widget-implementation-guide.md): The Zowie Widget is a customizable chat interface that enables your customers to interact with your AI Agent directly on your website. It appears as a conversation bubble in the bottom-right corner… - [Chat](https://docs.zowie.ai/docs/chat-channels.md) - [Email](https://docs.zowie.ai/docs/email-automation.md): **Email Automation** enables your Zowie AI Agent to automatically resolve customer interactions over email—using the same configuration (intents, processes, knowledge, and persona) as for other… - [Phone (Voice)](https://docs.zowie.ai/docs/voice.md): **Zowie Phone** enables your AI Agent to handle customer phone calls using the same configuration (intents, processes, knowledge, persona) as chat and email. - [Customize your Voice](https://docs.zowie.ai/docs/customize-your-voice.md): On top of that shared AI Agent configuration, you can adjust settings specific to the Phone channel. - [Hello](https://docs.zowie.ai/docs/hello.md): Hello is Zowie's new audio-visual interface available in Zowie Widget that blends natural voice conversations with interactive visuals to create personalized, human-like customer experiences across… - [Intents](https://docs.zowie.ai/docs/intents.md) - [Quality and Control](https://docs.zowie.ai/docs/improve.md): AI Agents deliver the best experiences when they are **transparent, tested, and deployed safely**. The Quality & Control Suite is Zowie’s framework for making automation reliable, explainable, and… - [Supervisor](https://docs.zowie.ai/docs/supervisor.md): Supervisor gives you full visibility into how your AI Agent performs across every channel. It makes it easy to review conversations, spot issues, and continuously improve your customer experience… - [Step-by-Step Guide: Tagging and Filtering Interactions in Supervisor](https://docs.zowie.ai/docs/step-by-step-guide-tagging-and-filtering-interactions-in-supervisor.md): Interaction Tagging and Notes feature allows you to categorize interactions and document your findings directly within the platform. This reduces the need for external tracking tools and makes it… - [Custom Columns](https://docs.zowie.ai/docs/custom-columns.md): Custom Columns let you enrich your interaction data with AI-generated insights tailored to your business needs. For each conversation, Zowie's AI Agent automatically evaluates and populates the… - [Supervisor Dashboard](https://docs.zowie.ai/docs/supervisor-dashboard.md): Supervisor Dashboard consolidates AI Agent performance metrics into a single, holistic view. It combines high-level KPIs, such as Deflection Rate and Transfer Rate - with granular breakdowns by… - [AI Tester](https://docs.zowie.ai/docs/ai-testing-module.md): AI Tester is Zowie’s **automated QA tool** for AI Agents. It simulates real customer scenarios, executes them repeatedly, and validates outcomes against predefined criteria. This ensures your AI… - [Staging](https://docs.zowie.ai/docs/staging-version.md): The Staging is a dedicated testing space that allows you to safely experiment with configuration changes, new setups, and additional use cases without impacting your live Production version or real… - [Unified Data Access](https://docs.zowie.ai/docs/unified-data-access.md): Unified Data Access is Zowie’s data sharing product that gives customers direct access to their own Zowie operational data inside Google BigQuery. It provides a structured, unified data model that… - [BigQuery Data Sharing](https://docs.zowie.ai/docs/zowie-bigquery-data-sharing-configuration-instruction.md) - [Onepager diagram](https://docs.zowie.ai/docs/onepager.md) - [Glossary](https://docs.zowie.ai/docs/glossary-1.md): Unified Data Access — Glossary - [Example usecases](https://docs.zowie.ai/docs/example-usecases.md): These examples illustrate how Unified Data Access data can be used to answer real operational questions. Each use case describes a scenario, the tables involved, and a sample query. - [Tables & Fields Technical Reference](https://docs.zowie.ai/docs/tables-fields-technical-reference.md) - [Zowie MCP Server](https://docs.zowie.ai/docs/zowie-mcp-server.md) - [Connect](https://docs.zowie.ai/docs/zowie-mcp-connect.md) - [Permissions and versions](https://docs.zowie.ai/docs/zowie-mcp-permissions.md) - [What you can do](https://docs.zowie.ai/docs/zowie-mcp-capabilities.md) - [Example prompts](https://docs.zowie.ai/docs/zowie-mcp-example-prompts.md) ## Guides: Zowie Inbox - [The New Zowie Inbox](https://docs.zowie.ai/docs/the-new-zowie-inbox.md) - Configuration - [Custom Sections for Inbox](https://docs.zowie.ai/docs/how-to-extend-zowie-inbox-with-custom-section.md) - [Topics](https://docs.zowie.ai/docs/adding-topics-copy.md) - [Agents' section](https://docs.zowie.ai/docs/using-the-agents-section.md) - [Agents' metrics](https://docs.zowie.ai/docs/agents-metrics.md) - [Templates](https://docs.zowie.ai/docs/configuring-templates.md) - [Macros](https://docs.zowie.ai/docs/macros.md) - [Mailboxes](https://docs.zowie.ai/docs/connecting-mailboxes.md) - [Gmail Connection](https://docs.zowie.ai/docs/gmail-connection.md) - [Microsoft (Outlook) Connection](https://docs.zowie.ai/docs/connect-microsoft-outlook.md) - [Gmail switch to app passwords](https://docs.zowie.ai/docs/gmail-switch-to-app-passwords.md) - [Agent Profiles](https://docs.zowie.ai/docs/creating-agent-profiles.md) - [Groups](https://docs.zowie.ai/docs/creating-groups.md) - [Statuses](https://docs.zowie.ai/docs/editing-statuses.md) - [Email Delivery Failure](https://docs.zowie.ai/docs/email-delivery-failure.md) - [Inbox Analytics](https://docs.zowie.ai/docs/reviewing-inbox-analytics.md) - [Routing Emails to Queues](https://docs.zowie.ai/docs/routing-emails-to-queues.md) - [Queues](https://docs.zowie.ai/docs/creating-queues.md) - [Live Dashboard](https://docs.zowie.ai/docs/using-the-live-dashboard.md) - Agent experience - [Local time settings](https://docs.zowie.ai/docs/fix-your-local-time-settings.md) - [Inbox: General](https://docs.zowie.ai/docs/inbox-general.md) - [Snooze (old Postpone)](https://docs.zowie.ai/docs/snooze-new-postpone.md) - [My Performance](https://docs.zowie.ai/docs/using-my-performance.md) - [Conversations section](https://docs.zowie.ai/docs/using-the-conversations-section.md) - [Threads section](https://docs.zowie.ai/docs/using-the-threads-section.md) - [Autoclose](https://docs.zowie.ai/docs/autoclose.md): Autoclose is an additional function that will help you manage your tickets. Designed to improve efficiency, Autoclose automatically handles tickets that have been inactive. - [Aliases](https://docs.zowie.ai/docs/aliases.md) - [Live translation](https://docs.zowie.ai/docs/live-translation.md) ## Guides: SCRIPTED (LEGACY) BOT - [Getting started](https://docs.zowie.ai/docs/ai-agent-onboarding-article.md) - [Setting up your Chatbot](https://docs.zowie.ai/docs/setting-up-your-chatbot.md) - Automations - [Start Section](https://docs.zowie.ai/docs/configuring-the-start-section.md) - [Topic Suggestions](https://docs.zowie.ai/docs/configuring-topic-suggestions.md) - [Automation](https://docs.zowie.ai/docs/creating-an-automation-version2.md) - [Automation Creator](https://docs.zowie.ai/docs/using-the-creator.md) - [Recommendations](https://docs.zowie.ai/docs/using-recommendations-to-maximize-chatbot-performance.md) - [Categories and Tags](https://docs.zowie.ai/docs/managing-categories-and-tags.md) - [Proactive Chats](https://docs.zowie.ai/docs/proactive-chats.md) - Marketing Modules - [Broadcast](https://docs.zowie.ai/docs/broadcast.md) - [Campaigns Module](https://docs.zowie.ai/docs/campaigns-module.md) - [Challenge](https://docs.zowie.ai/docs/challenge.md) - [Contest](https://docs.zowie.ai/docs/contest.md) - [Emoji](https://docs.zowie.ai/docs/emoji.md) - [Frames](https://docs.zowie.ai/docs/frames.md) - [Maps](https://docs.zowie.ai/docs/maps.md) - [Newsletter](https://docs.zowie.ai/docs/newsletter.md) - [Offer](https://docs.zowie.ai/docs/offer.md) - [Promotional Codes](https://docs.zowie.ai/docs/promotional-codes.md) - [Psychology Quiz](https://docs.zowie.ai/docs/psychology-quiz.md) - [Puzzle](https://docs.zowie.ai/docs/puzzle.md) - [Randomizer](https://docs.zowie.ai/docs/randomizer.md) - [Voting](https://docs.zowie.ai/docs/voting.md) - Growth Modules - [Facebook Ads](https://docs.zowie.ai/docs/facebook-ads.md) - [FB Comments](https://docs.zowie.ai/docs/fb-comments.md) - [QR Codes](https://docs.zowie.ai/docs/qr-codes.md) - [Referrals](https://docs.zowie.ai/docs/referrals.md) - [Share](https://docs.zowie.ai/docs/share.md) - [Quality Assurance](https://docs.zowie.ai/docs/configuring-quality-assurance.md) - [Unrecognized Questions](https://docs.zowie.ai/docs/managing-unrecognized-questions.md) - [Test Out Your Chatbot](https://docs.zowie.ai/docs/testing-your-chatbot.md) - Deployment - [Channels](https://docs.zowie.ai/docs/channels.md) - Analytics - [Chatbot Performance](https://docs.zowie.ai/docs/reviewing-detailed-chatbot-performance.md) - [General Analytics](https://docs.zowie.ai/docs/reviewing-general-analytics.md) - [Overall Performance - Home Dashboard](https://docs.zowie.ai/docs/reviewing-overall-performance-with-home-dashboard.md) - Configuration - [Segmentation](https://docs.zowie.ai/docs/segmentation.md) - [How to connect Zowie to your external APIs?](https://docs.zowie.ai/docs/external-apis-integration-with-zowie.md) - [Survey Module](https://docs.zowie.ai/docs/survey-module.md) - [Workflows](https://docs.zowie.ai/docs/managing-workflows.md) - Settings - [Additional Regions](https://docs.zowie.ai/docs/additional-regions.md) - [General Chatbot Settings](https://docs.zowie.ai/docs/general-chatbot-settings.md) - [Post Chat Survey](https://docs.zowie.ai/docs/post-chat-survey.md) - [Pre Chat Survey](https://docs.zowie.ai/docs/pre-chat-survey.md) - [Privacy Compliance Section](https://docs.zowie.ai/docs/privacy-compliance-section.md) - [Handovers](https://docs.zowie.ai/docs/handovers.md) - [Connecting Handover to Zendesk](https://docs.zowie.ai/docs/connecting-handover-to-zendesk.md) - [Availability](https://docs.zowie.ai/docs/availability.md) - [Ecommerce Modules](https://docs.zowie.ai/docs/ecommerce-modules.md) - [Zowie Ecommerce API](https://docs.zowie.ai/docs/how-to-integrate-zowie-ecommerce-tracking-features-copy.md) - [How to reduce calls to cart.js at Shopify?](https://docs.zowie.ai/docs/how-to-reduce-calls-to-cartjs-at-shopify.md) - [How to enable Zowie Ecommerce Tracking features?](https://docs.zowie.ai/docs/how-to-integrate-zowie-grow-tracking-features.md) - [Ecommerce Modules Configuration](https://docs.zowie.ai/docs/ecommerce-modules-configuration.md) - [Connection of Ecommerce Module with an Automation](https://docs.zowie.ai/docs/connection-of-ecommerce-module-with-an-automation.md) - [Integration of Ecommerce Modules with Zowie Platform](https://docs.zowie.ai/docs/integration-of-ecommerce-modules-with-zowie-platform.md) - [How to add Zowie Widget to Shopify Storefront and Checkout Page?](https://docs.zowie.ai/docs/how-to-add-zowie-widget-to-shopify-shop-and-checkout-page.md): This guide explains how to integrate the Zowie Widget into your Shopify Storefront and Checkout pages - Advanced Modules - [A/B tests](https://docs.zowie.ai/docs/ab-tests.md) - [REST Automation](https://docs.zowie.ai/docs/rest-automation.md) ## Guides: Integrations - [Klaviyo](https://docs.zowie.ai/docs/klaviyo.md): Zowie offers robust integration with Klaviyo that removes gaps in Marketing and Customer Service teams experience - [Aircall](https://docs.zowie.ai/docs/aircall-integration.md): Zowie offers robust integration with Aircall, enabling Customer Service teams to streamline communication, enhance efficiency, and deliver seamless customer experiences by bridging gaps between voice… - [Dixa](https://docs.zowie.ai/docs/dixa.md): Zowie offers integration with Dixa that enables your AI Agent to automatically create support tickets. - [Loop Returns](https://docs.zowie.ai/docs/loop-returns.md): Zowie offers integration with Loop Returns that allows easier return processing. - [Frate Returns](https://docs.zowie.ai/docs/frate-returns.md): Zowie offers integration with Frate Returns that allows easier return processing. - [Gladly](https://docs.zowie.ai/docs/gladly-integration.md): Zowie offers integration with Gladly that enables your AI Agent to automatically create support tickets and sync your Gladly knowledge base. - [Recharge](https://docs.zowie.ai/docs/recharge.md): Zowie offers integration with Recharge that allows easier subscription handling. - [Fulfil](https://docs.zowie.ai/docs/fulfil-integration.md): Zowie offers integration with Fulfil that allows detailed access to your shipments. - [Tapcart](https://docs.zowie.ai/docs/tapcart-integration.md): Zowie offers integration with Tapcart that lets you use Zowie Widget within your mobile application. - [Salesforce](https://docs.zowie.ai/docs/how-zowie-integrates-with-salesforce.md) - [Zendesk Sunshine](https://docs.zowie.ai/docs/how-to-prepare-zendesk-sunshine-conversation-integration.md) - [NetSuite](https://docs.zowie.ai/docs/netsuite-integration.md) - [Zendesk](https://docs.zowie.ai/docs/zendesk-integration-1.md): Zowie offers integration with Zendesk. - [Kustomer](https://docs.zowie.ai/docs/kustomer-integration.md): Zowie offers integration with Kustomer. ## Guides: Workspace Administration - [Workspace settings](https://docs.zowie.ai/docs/workspace-settings.md) - [Team section](https://docs.zowie.ai/docs/team-section.md) - [Navigation Bar](https://docs.zowie.ai/docs/navigation-bar.md) - [Billing Details](https://docs.zowie.ai/docs/billing-details.md) - [Help Center](https://docs.zowie.ai/docs/helpcenter.md) - [Role-Based Access Control](https://docs.zowie.ai/docs/role-based-access-control.md) - [Privacy Policy](https://docs.zowie.ai/docs/privacy-policy.md) ## API Reference: Zowie Ecommerce Tracking API - [Getting Started With Your API](https://docs.zowie.ai/reference/getting-started-with-your-api.md): This page will help you get started with Zowie Ecommerce Tracking. - [Tracking Product Page Visited](https://docs.zowie.ai/reference/test.md): Use this endpoint to track visited product. - [Tracking Cart Updated](https://docs.zowie.ai/reference/tracking-product-page-visited-copy.md): Use this endpoint to track changes within a cart. - [Tracking Purchase](https://docs.zowie.ai/reference/tracking-product-page-visited-copy-1.md): Use this endpoint to track the purchase event. ## API Reference: Zowie API - user_management - [/users/all](https://docs.zowie.ai/reference/getusersall.md) - [/users/{zowieUserId}](https://docs.zowie.ai/reference/getuserszowieuserid.md) - [/users/{zowieUserId}](https://docs.zowie.ai/reference/putuserszowieuserid.md) - [/users](https://docs.zowie.ai/reference/getusers.md) - [/users](https://docs.zowie.ai/reference/postusers.md) - [/users/{zowieUserId}/inbox/status](https://docs.zowie.ai/reference/putuserszowieuseridinboxstatus.md) - saml - [/sso/saml2/realms](https://docs.zowie.ai/reference/getssosaml2realms.md) - [/sso/saml2/realms/{ssoId}](https://docs.zowie.ai/reference/getssosaml2realmsssoid.md) - [/sso/saml2/realms/{ssoId}/idp-metadata](https://docs.zowie.ai/reference/getssosaml2realmsssoididp-metadata.md) - [/sso/saml2/realms/{ssoId}/idp-metadata/pending](https://docs.zowie.ai/reference/postssosaml2realmsssoididp-metadatapending.md) - [/sso/saml2/realms/{ssoId}/idp-metadata/pending](https://docs.zowie.ai/reference/deletessosaml2realmsssoididp-metadatapending.md) - [/sso/saml2/realms/{ssoId}/idp-metadata/activate](https://docs.zowie.ai/reference/postssosaml2realmsssoididp-metadataactivate.md) - [/sso/saml2/realms/{ssoId}/idp-metadata/revert](https://docs.zowie.ai/reference/postssosaml2realmsssoididp-metadatarevert.md) - inbox - [/inbox/queues](https://docs.zowie.ai/reference/getinboxqueues.md) - [/inbox/queues](https://docs.zowie.ai/reference/postinboxqueues.md) - [/inbox/profiles](https://docs.zowie.ai/reference/getinboxprofiles.md) - [/inbox/profiles](https://docs.zowie.ai/reference/postinboxprofiles.md) - [/inbox/groups](https://docs.zowie.ai/reference/getinboxgroups.md) - [/inbox/topics](https://docs.zowie.ai/reference/getinboxtopics.md) - [/inbox/permissions](https://docs.zowie.ai/reference/getinboxpermissions.md) - [/inbox/channels/email/conversations](https://docs.zowie.ai/reference/postinboxchannelsemailconversations.md) - [/inbox/conversations/{conversationId}/messages/note](https://docs.zowie.ai/reference/postinboxconversationsconversationidmessagesnote.md) - [/inbox/conversations/{conversationId}/events](https://docs.zowie.ai/reference/getinboxconversationsconversationidevents.md) - [/inbox/conversations](https://docs.zowie.ai/reference/getinboxconversations.md) - [/inbox/threads](https://docs.zowie.ai/reference/getinboxthreads.md) - [/inbox/user-statuses](https://docs.zowie.ai/reference/getinboxuser-statuses.md) - [/inbox/mailboxes](https://docs.zowie.ai/reference/getinboxmailboxes.md) - [/inbox/mailboxes/{mailboxId}](https://docs.zowie.ai/reference/getinboxmailboxesmailboxid.md) - [/inbox/mailboxes/{mailboxId}](https://docs.zowie.ai/reference/patchinboxmailboxesmailboxid.md) - [/inbox/conversations/{conversationId}/snooze](https://docs.zowie.ai/reference/putinboxconversationsconversationidsnooze.md) - [/inbox/conversations/{conversationId}/close](https://docs.zowie.ai/reference/putinboxconversationsconversationidclose.md) - [/inbox/conversations/{conversationId}/agents/assign](https://docs.zowie.ai/reference/putinboxconversationsconversationidagentsassign.md) - [/inbox/conversations/{conversationId}/messages/email](https://docs.zowie.ai/reference/postinboxconversationsconversationidmessagesemail.md) - [Get linked conversation excludes](https://docs.zowie.ai/reference/getinboxlinked-conversation-excludes.md): Returns all excluded values currently configured for the inbox. - [Replace linked conversation excludes](https://docs.zowie.ai/reference/putinboxlinked-conversation-excludes.md): Replaces the entire exclude list with the provided values. Any previously excluded values not included in the request body are removed. - [Add linked conversation excludes](https://docs.zowie.ai/reference/postinboxlinked-conversation-excludes.md): Appends values to the existing exclude list. Values already present are ignored. Existing excludes are preserved. - [Remove linked conversation excludes](https://docs.zowie.ai/reference/deleteinboxlinked-conversation-excludes.md): Removes only the specified values from the exclude list. Other existing excludes are not affected. - knowledge-base - [/knowledge-bases](https://docs.zowie.ai/reference/getknowledge-bases.md) - [/knowledge-bases](https://docs.zowie.ai/reference/postknowledge-bases.md) - [/knowledge-bases/{knowledgeBaseId}](https://docs.zowie.ai/reference/getknowledge-basesknowledgebaseid.md) - [/knowledge-bases/{knowledgeBaseId}](https://docs.zowie.ai/reference/putknowledge-basesknowledgebaseid.md) - [/knowledge-bases/{knowledgeBaseId}](https://docs.zowie.ai/reference/deleteknowledge-basesknowledgebaseid.md) - [/knowledge-bases/{knowledgeBaseId}/articles](https://docs.zowie.ai/reference/getknowledge-basesknowledgebaseidarticles.md) - [/knowledge-bases/{knowledgeBaseId}/articles/{articleId}](https://docs.zowie.ai/reference/getknowledge-basesknowledgebaseidarticlesarticleid.md) - [/knowledge-bases/{knowledgeBaseId}/articles/{articleId}](https://docs.zowie.ai/reference/deleteknowledge-basesknowledgebaseidarticlesarticleid.md) - [/knowledge-bases/{knowledgeBaseId}/articles/{articleId}](https://docs.zowie.ai/reference/patchknowledge-basesknowledgebaseidarticlesarticleid.md) - [Refresh a chatbot's knowledge base](https://docs.zowie.ai/reference/postchatbotschatbotidknowledgebaserefresh.md): Schedules a background re-synchronization of all of the chatbot's imported (help-center / integration-sourced) knowledge base policies and returns immediately. Policies in READY_TO_INGEST status are… - [Synchronize a knowledge base into a chatbot](https://docs.zowie.ai/reference/postchatbotschatbotidknowledge-basesknowledgebaseidsync.md): Synchronizes the articles of a knowledge base into the chatbot's policies and returns the affected articles. New articles are created in READY_TO_INGEST status: they are not used by the AI agent… - [Ingest a knowledge base's policies into a chatbot](https://docs.zowie.ai/reference/postchatbotschatbotidknowledge-basesknowledgebaseidingest.md): Enables all READY_TO_INGEST policies of the knowledge base and returns them. The AI agent can use them once they are indexed, which happens asynchronously, usually within seconds. - [Get a chatbot's policy](https://docs.zowie.ai/reference/getchatbotschatbotidpoliciespolicyid.md) - [Update a chatbot's policy](https://docs.zowie.ai/reference/patchchatbotschatbotidpoliciespolicyid.md): Updates the status, segments, regions and tags of a policy. Only provided fields are changed; a provided list replaces the current one. Setting the status to ENABLED makes the AI agent use the policy… - [Get a chatbot's policy created from a knowledge base article](https://docs.zowie.ai/reference/getchatbotschatbotidknowledge-basesknowledgebaseidarticlesarticleidpolicy.md) - [Update a chatbot's policy created from a knowledge base article](https://docs.zowie.ai/reference/patchchatbotschatbotidknowledge-basesknowledgebaseidarticlesarticleidpolicy.md): Updates the status, segments, regions and tags of a policy. Only provided fields are changed; a provided list replaces the current one. Setting the status to ENABLED makes the AI agent use the policy… - chatbot - [/chatbots/{chatbotId}/statistics/chat-sessions](https://docs.zowie.ai/reference/getchatbotschatbotidstatisticschat-sessions.md) - [/chatbots/{chatbotId}/statistics/chat-events](https://docs.zowie.ai/reference/getchatbotschatbotidstatisticschat-events.md) - [/chatbots/{chatbotId}](https://docs.zowie.ai/reference/getchatbotschatbotid.md) - [Get widget schedules](https://docs.zowie.ai/reference/getchatbotschatbotidwidgetschedules.md): Returns the availability schedules configured for a widget associated with the given chatbot ID. Each schedule is associated with a region and defines the time windows during which the widget is… - crm - [/crm/users/{userId}](https://docs.zowie.ai/reference/getcrmusersuserid.md) - [/crm/users/{userId}](https://docs.zowie.ai/reference/putcrmusersuserid.md) - sms - [/messaging/channels/sms/messages-single](https://docs.zowie.ai/reference/postmessagingchannelssmsmessages-single.md) - [/messaging/channels/sms/messages-batch](https://docs.zowie.ai/reference/postmessagingchannelssmsmessages-batch.md) - [/messaging/channels/sms/config](https://docs.zowie.ai/reference/getmessagingchannelssmsconfig.md) - [/messaging/channels/sms/config](https://docs.zowie.ai/reference/putmessagingchannelssmsconfig.md) - genai-search - [/genai-search/instances/{instanceId}/sessions](https://docs.zowie.ai/reference/getgenai-searchinstancesinstanceidsessions.md) - [/genai-search/instances/{instanceId}/queries](https://docs.zowie.ai/reference/getgenai-searchinstancesinstanceidqueries.md) - import - [/import/inbox/conversations](https://docs.zowie.ai/reference/postimportinboxconversations.md) - conversation_context - [/conversation-contexts/{externalId}](https://docs.zowie.ai/reference/getconversation-contextsexternalid.md) - outbound_calls - [/outbound-sip-calls](https://docs.zowie.ai/reference/postoutbound-sip-calls.md) - interactions - [Move a conversation to the next block](https://docs.zowie.ai/reference/postchatbotschatbotidusersuseridinteractionsmove-to-next-block.md): Advances a conversation from wherever it is currently parked by executing its current block and chaining forward to the next waiting point. The response `outcome` is `ADVANCED` (with `nextBlockId`,… - config_mirror - [/config/{chatbotId}/intents/export](https://docs.zowie.ai/reference/getconfigchatbotidintentsexport.md) - [/config/{chatbotId}/intents/import](https://docs.zowie.ai/reference/postconfigchatbotidintentsimport.md) - [/config/{chatbotId}/intents/import/finalize](https://docs.zowie.ai/reference/postconfigchatbotidintentsimportfinalize.md) - [/config/{chatbotId}/flows/export](https://docs.zowie.ai/reference/getconfigchatbotidflowsexport.md) - [/config/{chatbotId}/flows/import](https://docs.zowie.ai/reference/postconfigchatbotidflowsimport.md) - [/config/{chatbotId}/flows/import/finalize](https://docs.zowie.ai/reference/postconfigchatbotidflowsimportfinalize.md) - [/config/{chatbotId}/{entityType}/export](https://docs.zowie.ai/reference/getconfigchatbotidentitytypeexport.md) - [/config/{chatbotId}/{entityType}/import](https://docs.zowie.ai/reference/postconfigchatbotidentitytypeimport.md) - [/config/{chatbotId}/versioning](https://docs.zowie.ai/reference/getconfigchatbotidversioning.md) - [/config/{chatbotId}/versioning/staging](https://docs.zowie.ai/reference/postconfigchatbotidversioningstaging.md) - [/config/{chatbotId}/versioning/staging/{versionId}](https://docs.zowie.ai/reference/deleteconfigchatbotidversioningstagingversionid.md) - [/config/{chatbotId}/versioning/staging/{versionId}/publish](https://docs.zowie.ai/reference/postconfigchatbotidversioningstagingversionidpublish.md) - [/config/{chatbotId}/constants](https://docs.zowie.ai/reference/getconfigchatbotidconstants.md) - [/config/{chatbotId}/knowledge-sources/resolve](https://docs.zowie.ai/reference/postconfigchatbotidknowledge-sourcesresolve.md) - sales-skills - [/sales-skills/files/{fileId}/versions](https://docs.zowie.ai/reference/postsales-skillsfilesfileidversions.md): Initiates the upload of a new version of a sales-skills file (e.g. a product catalog feed). PUT the raw file bytes to the returned presigned uploadUrl with the declared Content-Type, then call the… - [/sales-skills/files/{fileId}/versions/{versionId}/complete](https://docs.zowie.ai/reference/postsales-skillsfilesfileidversionsversionidcomplete.md): Finalizes a previously initiated version upload after the file bytes were PUT to the presigned URL. Validates the uploaded object and schedules further processing. Idempotent for completed versions. - [/sales-skills/files/{fileId}/versions/{versionId}](https://docs.zowie.ai/reference/getsales-skillsfilesfileidversionsversionid.md): Returns the current status of a sales-skills file version upload. ## Pages - [Tutorials](https://docs.zowie.ai/page/tutorials.md)