Languages
Introduction to Multi-Language Capabilities
Zowie's Multi-Language Support enables AI Agents to automatically recognize and respond to customer queries in their preferred language, creating seamless multilingual customer experiences across global operations.
Key Capabilities
- Automatic Language Detection: Identifies the customer's language from their messages
- Cross-Language Knowledge Retrieval: Leverages knowledge from one language to serve responses in another
- Configurable Language Support: Admin-defined language settings with regional specifications
- Seamless Transitions: Maintains context when switching between languages
Business Benefits
- Global Customer Support: Serve customers in their native language regardless of location
- Consolidated Knowledge Management: Maintain knowledge in one primary language while serving responses in multiple languages
- Improved Customer Experience: Deliver personalized interactions that respect language preferences
- Operational Efficiency: Reduce need for language-specific support teams
Supported Languages
Zowie AI Agent supports the following languages for multi-language implementation on Chat and Email channels:
| Language | Language Code |
|---|---|
| Arabic | ar |
| Bengali | bn |
| Bulgarian | bg |
| Chinese (Simplified) | zh |
| Chinese (Traditional) | zh-TW |
| Croatian | hr |
| Czech | cs |
| Danish | da |
| Dutch | nl |
| English | en |
| Estonian | et |
| Finnish | fi |
| French | fr |
| German | de |
| Greek | el |
| Hebrew | he |
| Hindi | hi |
| Hungarian | hu |
| Indonesian | id |
| Italian | it |
| Japanese | ja |
| Korean | ko |
| Latvian | lv |
| Lithuanian | lt |
| Malay | ms |
| Norwegian | no |
| Polish | pl |
| Portuguese | pt |
| Romanian | ro |
| Russian | ru |
| Serbian | sr |
| Slovak | sk |
| Slovenian | sl |
| Spanish | es |
| Swedish | sv |
| Thai | th |
| Turkish | tr |
| Ukrainian | uk |
| Vietnamese | vi |
This list represents languages with full support for both detection and response generation. Language support is continuously expanding, so contact your Zowie representative for the most current information.
Voice/Phone Language Support
Language availability differs between chat/email and voice channels. While the Zowie AI Agent supports multilingual interactions across all written channels, Zowie Phone currently supports 36 languages for speech recognition (STT) and text-to-speech (TTS). Each phone line operates in a single configured language, so multilingual voice experiences require separate lines per language.
Languages supported by Zowie Phone: Arabic, Bengali, Bulgarian, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese.
For details on supported voice languages and setup instructions, see the Zowie Phone Language Support section.
Multi-Language Configuration Process
Prerequisites
Before configuring multi-language support, ensure:
- You have administrator access to the Zowie platform
- You have identified the languages needed for your customer base
Step 1: Access Region Settings
- Navigate to AI Agent > Settings > Regions in your Zowie admin interface.
- This is where you'll define all supported languages and their regional availability.
Step 2: Configure Language Support
Adding Languages
- Click the Add Region button
- For each language you want to support:
- Select the Language from the dropdown menu
- Choose applicable Countries (select "Any Country" for global language support)
- Set one language as the Default Region (this will be the fallback language)
Example Configuration
For a business supporting English globally, German in France and Germany:
| Region | Language | Countries | Default |
|---|---|---|---|
| Region 1 | English | Any Country | ✓ |
| Region 2 | German | France | |
| Region 3 | German | Germany |
With this configuration:
- Customers writing in German from France or Germany receive German responses
- Customers writing in German from other countries receive English responses (default)
- Customers writing in any other language receive English responses
Step 3: Knowledge Base Configuration
Multi-language support works with your existing knowledge. The system will translate knowledge from your primary language to deliver answers in the customer's detected language.
Options for Knowledge Management
- Single-Language Knowledge: Maintain knowledge in one language only (recommended for most use cases)
Example: Knowledge in English → System translates to German when customer writes in German
- Multi-Language Knowledge: Maintain separate knowledge bases for different languages
Recommended for nuanced content where direct translation might lose accuracy
Assigning Knowledge to Specific Regions (Optional)
To limit knowledge availability to specific regions:
- Navigate to Knowledge Management
- Select the knowledge source you want to configure
- Under Availability, select specific regions where this knowledge should be used
Step 4: Activation and Testing
- Contact Zowie representative to activate multi-language capabilities for your account
- Test the configuration by initiating conversations in different languages
- Use test accounts from different geographical locations
- Verify language detection and appropriate responses
- Test language switching within the same conversation