Gorgias live chat transfer

Configure Gorgias settings

Step 1

• Login to you Gorgias account, and go to Settings -> Integrations -> Chat.
• Click "+ Add New" in the top right corner to create a dedicated chat widget for Zowie.
• At the next screen select "Any other website":
• Click "Add New Chat".

Step 2

Go to "Installation" and copy "applicationId" from the place marked on the screenshot below, which you will use at the next steps.

Configure Zowie settings

Step 1

Generate Zowie Chat Widget snippet according to Widget manual.

Step 2

Add following line to Zowie Widget code, where you should replace APPLICATION_ID with value you copied in the previous step.

Code for New Widget

ZowieWidget.init("INSTANCE_ID", {

gorgiasApplicationId: "APPLICATION_ID",

});

Code for Legacy Widget

Zowie.init({

gorgiasApplicationId: "APPLICATION_ID",

});

Step 3

Head over to "Transfers" and select handover you wish to redirect to Gorgias.

Go to Routing and select to location for the preferred platform and choose "ID." In value space write gorgias as value.

Step 4

Install the updated Zowie Widget snippet at your website.