What are Unrecognized Questions?

Unrecognized Questions are questions asked by your end users in your chatbot that were not associated to any existing Automations in your Knowledge Base. This could be because you don't have a relevant Automation in your library, or because an existing Automation does not have enough relevant learning phrases.

Why use Unrecognized Questions?

By reviewing Unrecognized Questions, you can see intents that the chatbot didn’t know how to answer and use them to increase your automation rate by either adding the questions to existing Automations, or by creating new Automations based on common unrecognized questions.

How to access Unrecognized Questions?

To access this page, click Automations > Unrecognized from the main navigation panel in Zowie.

Managing Unrecognized Questions

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Attention

Using raw data from an Unrecognized view is very handy but there's another way to train your chatbot even more efficiently - try Recommendations. It works best if you're handling a lot of traffic.

If you decide to dive into this section, you are able check every unrecognized phrase and choose one of the following options:

Archive: if the phrase do not match any existing Automation;

Train: if Automation related to the given topic already exists, you can easily add unrecognized phrases to trigger it.

Search bar

In this section, you can also use the search bar to show only relevant phrases.

Bulk actions

While checking the unrecognized phrases you can choose a few of them and use one of the buttons in the top right corner:

Archive selected: selected phrases will be deleted from the platform;

Add to existing automation: selected phrases will be added to the chosen automation;

Create new automation: after choosing this option you will be redirected to the configuration of new automation and selected phrases will be added there.