We’re soon releasing a new Snooze function to all Inbox users, that will replace the existing Postpone function. It will carry a few significant improvements.

Changed name

Postpone will become Snooze and will be still available in the bottom, right corner of the screen. Folder “Postponed” will become “My Snooze and will be available in the left menu.

Selecting the time

Snooze will require users to select a snoozing time, so that tickets automatically return to Inbox. This will ensure no tickets sit open in the Snooze folder for too long.

Custom time

Snooze will also enable agents to select custom time in the future. Using this function agents can select any day and time in the future when the ticket should return to Inbox.

My Snoozed folder

My Snoozed folder will only show tickets assigned to specific agents. In order to see all Snoozed tickets please use "Threads" or "Conversations" views.

Mark as done becomes Close

With this change we also simplify the language and "Mark as Done" will become simply "Close." The function of this button will remain unchanged.