Zowie MCP server

MCP stands for Model Context Protocol. It is a standard way of connecting an AI assistant to another system so that it can read and change things there. The Zowie MCP server is Zowie's side of that connection. Once it is set up, an AI assistant such as Claude can work with your Zowie account while you are talking to it. Instead of clicking through the builder and the supervisor yourself, you write what you want to know or change, and the assistant does it against your real configuration and your real conversation history.

What you can do with it

Investigate. Ask about one customer conversation and find out what the AI agent decided and why. You get the transcript, the decisions the agent made along the way, the calls it sent to your other systems, and, for any single step, the exact instructions the AI model was given before it answered.

Analyse. Ask what is going wrong across thousands of conversations and how often: which failures repeat, which process or integration is behind them, whether last week's change made things better or worse. The assistant reads the conversations themselves, so this works from the moment you connect.

Change things. Rewrite a process, add a rule the agent has to follow, teach it new ways customers phrase a request, or change its tone of voice. By default these edits go to STAGING, the draft copy of your configuration that customers never see, so you still review the draft and publish it in the Zowie app as usual.

Who it is for

Anyone who already works in the Zowie builder and the supervisor. You sign in with your normal Zowie account, and everything the assistant does, it does as you. It sees only the environments and AI agents your account can reach, and it cannot do anything your permissions do not already allow.

Two rules never bend:

• The AI assistant can never do more than you can do. Your Zowie role and permissions still decide every single call.
• You choose what the assistant may do at the moment you connect. Zowie shows you a list of permissions and you tick the ones you agree to. The assistant cannot even see the tools behind a permission you did not give it.

Getting started

The Zowie MCP server runs on Zowie's side, not on your computer. There is nothing from Zowie to install, nothing from Zowie to run on your machine, and no API key to generate. You paste a web address into your AI client and sign in with your Zowie account.

• Connect — the addresses to paste, and where the setting lives in each AI client.
• Permissions and versions — what you agree to when you connect, STAGING versus LIVE, and the setting that sits on each AI agent.
• What you can do — everything the assistant can do for you, with the tools behind each one.
• Example prompts — ready-made prompts to copy into your assistant.